Privacy Policy

This Privacy Policy sets out how John Lewis of Hungerford (a trading name of Rebecca Taylor Associates Limited) collects, uses and protects your personal information when you visit our website, contact us or purchase our products and services.

The data controller responsible for your personal information is:

Rebecca Taylor Associates Limited
Eden House, Two Rivers Business Park, Witney, Oxfordshire, England, OX28 4BL

We are committed to protecting your privacy and processing your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What information we might collect:

We may collect and process the following personal information:

• Name
• Postal address
• Property address (where applicable)
• Email address
• Telephone number
• Details of your enquiry or project
• Purchase history
• Marketing preferences
• Information you provide when completing surveys or requesting brochures
• Technical information such as IP address, browser type and website usage through cookies

For the purpose of following up an enquiry or to fulfil a request made by you, your information may be used to:

• Telephone or email you in order to discuss your enquiry.
• Arrange design consultations, including visits to your property where requested.
•Prepare quotations and designs.
• Send you brochures displaying our products and services
• Send marketing communications, promotional offers and inspiration articles where you have agreed to receive them.

Under UK GDPR, we rely on the following lawful bases:

•Contract – to provide quotations, products and installation services requested by you.
•Legitimate Interests – to respond to enquiries, manage customer relationships and improve our services.
•Consent – where you have agreed to receive marketing communications.
•Legal Obligation – where we are required to retain information for accounting, taxation or other legal purposes.

We only share your personal information where necessary.

This may include:

• Our installation teams.
• Delivery companies.
• Manufacturers and suppliers.
• Professional advisers.
• IT and website service providers.
• Regulatory authorities where required by law.

We only share the information necessary for these organisations to perform their services and require them to protect your personal information appropriately.

We do not sell your personal information to third parties for marketing purposes.

All third-party suppliers and sub-contractors we work with are fully GDPR compliant.

We retain personal information only for as long as necessary.

Typical retention periods include:

• Enquiries that do not proceed – up to 2 years.
• Customer records relating to purchases – normally 7 years to meet legal and accounting obligations.
• Marketing preferences – until you unsubscribe or withdraw your consent.
• Warranty or aftercare records – for the duration of the warranty and any applicable limitation periods.

When your information is no longer required, it will be securely deleted.

You can ask for your information to be removed from our database at any time by emailing customer services.

Under UK data protection law you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where applicable.
• Request restriction of processing.
• Object to processing based on our legitimate interests.
• Request a copy of your personal information in a portable format where applicable.
• Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.
customer.service@john-lewis.co.uk

If you have agreed to receive marketing communications, we may contact you by:

Email
Telephone
Post

You can withdraw your consent or unsubscribe at any time by:

Clicking the unsubscribe link in our emails.
Contacting customer services at customer.service@john-lewis.co.uk.

Our website uses cookies to improve functionality, analyse website traffic and enhance your browsing experience.

Some cookies are essential for the website to operate correctly, while others help us understand how visitors use our website or support our marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more information, please see our Cookie Policy.

If you are unhappy with how we handle your personal information, please contact us in the first instance so that we have the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.